Practice Manager - Clinical Services

Sexual Health Victoria (SHV) is a leading, not-for-profit, statewide provider of sexual and reproductive health care, education & advocacy. Governed by a voluntary board of directors, we have been providing comprehensive sexual & reproductive health services in Victoria for over 50 years.

We provide a range of services that are accessible, culturally relevant & responsive to the needs of the diverse Victorian community. These services include clinical care as well as education & training to help build the capacity of educators & health care professionals working in the sexual & reproductive health sector.

Join a dynamic team in a pivotal leadership role. This role is critical to the customer experience and management of SHV medical clinic.

The Role

Key Result Areas of the Practice Manager include;

  • Delivering overall management and administrative support to the clinical practice including the day-to-day operations and administration of clinical services. This includes but is not limited to; clinical staff and reception rostering, client record management, billing management, Medicare compliance/record-keeping obligations, maintaining RACGP Accreditation, facilities management and ensuring clinic rooms are appropriately equipped for the services scheduled each day.
  • Analyse and report on Practice metrics to evaluate performance and offer recommendations for action.
  • Embed a continuous improvement capability across all administrative practices to enable staff and the organisation to deliver valued customer-centred services.
  • Build cross-organisation capability of the administrative team and guide the professional development of administration staff aligned with the future needs of SHV.

Selection Criteria - Skills and Experience

Along with relevant tertiary qualifications and/or vocational qualifications in health practice administration you will have the following;

  • Demonstrated experience as a Practice Manager or similar role in a health organisation
  • Strong stakeholder management and customer service skills, preferably in a health setting
  • Experience working with medical professionals and senior staff is highly desirable
  • Demonstrated ability to effectively allocate resources and problem-solve conflicting priorities to ensure continuity of, and consistency in, service delivery
  • Demonstrated experience in the implementation and monitoring of risk and quality-related improvement measures
  • Experience using information systems and technology to streamline cross-organisation processes
  • Experience administering Medicare processes within a clinic setting
  • Demonstrated experience leading and developing staff in cross-functional teams
  • Excellent communication skills
  • Valid Working with Children Check. The incumbent will also be required to undertake and complete a Satisfactory National Police Check


  • Experience with Best Practice, Hot Docs and Microsoft Office Suite highly regarded
  • Experience with resource booking and student lifecycle management processes
  • Experience with reproduction and sexual health education and clinical services

How to apply

Click here to view the position description.

Applications should be submitted through SEEK.

Applications close Friday 13 October, however, applications will be viewed upon receipt so send your application without delay.

We welcome applications from Aboriginal and Torres Strait Islander people, workers of all ages, people with disabilities, people who identify as LGBTIQ and those from culturally and linguistically diverse backgrounds.

Applications from agencies will not be considered.