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Session and Program Bookings
All bookings will be acknowledged via e-mail as soon as they are received and processed in accordance with SHV guidelines.
Confirmed bookings must be accompanied by full payment. A booking is not confirmed until SHV has received full payment of program/session fees.
Changes to bookings
All requests for changes to bookings must be in writing to [email protected]. SHV will consider and respond to requests only on receipt of email.
Refunds
All refund requests are conditional on the following:
a) The funds for the refund must be available (credit card payments received, cheques cleared).
b) Any debts to SHV must be paid in full or the outstanding amounts will be deducted from the refund.
Refunds following cancellation of bookings
The amount of refund is based on the length of notice provided in relation to the training commencement date*.
- If more than 28 days notification is provided, 90% of the invoiced amount will be refunded.
- If notification is provided within 8 to 28 days, 50% of the invoiced amount will be refunded.
- If notification is provided within 7 days, no refund will be issued.
* For those completing online training, commencement of training begins when a link to the online learning platform is sent. This may be up to four weeks before face-to-face training.
Refunds following cancellation on the day of program or session
Non-attendance on the day will result in all paid fees being forfeited. No refund will be given for training participants who fail to attend for training for which they were enrolled.
Transfer to other training
Transfer of enrolment to alternative SHV training may be considered prior to training commencement. The application should be made in writing to [email protected]. Additional fees may apply, to meet the full fees of alternative training.
Exceptional circumstances
An application for a refund or transfer to other training will be considered in the case of exceptional circumstances. Any request for special consideration must be made in writing to [email protected] and addressed to the General Manager, Education & Training.
Cancellation, postponement or re-scheduling of training
SHV reserves the right to cancel, postpone or reschedule training due to low enrolments or unforeseen circumstances. SHV will provide a full refund of paid fees to the training participant within 30 days. In the case of SHV cancelling training, enrolled participants may elect to defer enrolment to equivalent training within 6 months. This will not incur additional fees. Those wishing to defer to alternative training may incur additional fees to meet the full fees of alternative training.
SHV reserves the right to change training fees, dates, content or facilitators at its discretion. Once booked and paid, participants will not be subjected to a higher fee.
SHV will not be liable for any costs incurred in relation to accommodation and travel.
Feedback
SHV is committed to ongoing monitoring and evaluation. At the conclusion of each course, you will be asked to complete an evaluation form. All feedback is valued and used to improve our services.
Privacy
SHV is committed to our obligations under the Commonwealth Privacy Act 1988. All information is stored securely, and we do not share information without consent except where there is a legislative requirement to do so.
